NEWS & PROMOTIONS

Direct Refill and Playpark Wallet FAQ

Direct Refill to Heart Castle


1. At the Home Screen, tap on the “Playpark” ruby icon located at the top right of the screen. 

NEWS & PROMOTIONS

2. Next, tap on “Direct Refill to Game” to proceed to the Heart Castle Refill Center

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3. Please ensure that the country selected is correct. 

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4. If the default country is wrong, tap on the country to select the correct country.

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 5. Next, tap on the “@Cash” button to proceed to the next step

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6. Enter the @cash information as requested

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NEWS & PROMOTIONS

7. Once you have entered the correct information, tap on the “Submit” button to process your payment

8. Please do check and ensure that you have received the correct amount of Ruby in your account. 

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Refill to Playpark Wallet

1. At the Home Screen, tap on the “Playpark” ruby icon located at the top right of the screen. 

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2. Next, tap on the “Refill to Playpark Wallet” button

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3. Select the ruby package you would like to purchase with PP Points

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4. Once you have decided which ruby package to purchase, tap on “confirm” button to proceed to payment

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5. To process your payment, login with your Play ID

NEWS & PROMOTIONS

NEWS & PROMOTIONS

6. Once logged in, proceed to pay for your purchase order.

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7. Heart Castle will process your transaction and credit the amount of ruby purchased.

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8. Please ensure that the correct amount of ruby is credited.

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