PlayMall: How to Fix Missing PayPal Load

Read up on the PayPal PH Manual Process Guide

PlayMall and PayPal made it easier to check and to receive your PlayPark load. When you encounter load purchased from PayPal not appearing in your PlayPark account, here are the steps you can take to fix that.

Take note that this guide is to help PlayPark Philippines users or those with PH Currency setting in their PlayMall accounts.

Step 1. Login to PlayMall

To secure your transactions, always go to the PlayMall website (PLAYMALL.PLAYPARK.COM). Before starting any activity, you will be asked to login your account.

Remember to use the same login option on PlayMall as you use when logging in to your PlayPark game. You may use the same email address and password for your accounts across PlayID, Facebook and Google logins but they will all be different accounts.

PlayMall: How to Fix Missing PayPal Load

Step 2. Click TOP UP

To check any load you have not received from PayPal, first click on the TOP UP button near your account information in the screen.

PlayMall: How to Fix Missing PayPal Load

Step 3. Choose PAYPAL PH

For users in the Philippines or those with PH Currency accounts, select the PAYPAL PH option from the Payment Channel options available.

PlayMall: How to Fix Missing PayPal Load

Step 4. Press CLICK

A screen will pop up showing your load denomination options for topping up. There is no need to set an amount here. Simply look for the line “Problems for Refilling.” Press the CLICK word in red beside it.

PlayMall: How to Fix Missing PayPal Load

Step 5. Resend Your Transaction

You will be prompted to your History Payment. This records your previous transactions on PlayMall using PayPal PH. Review the list and look for the load purchase that you have not yet received. Click on the button “Resend” beside the transaction details.

After that, simply review your load balance for the newly added load. For more details, please visit

PlayMall: How to Fix Missing PayPal Load

PlayPark Saya Continues

As the global pandemic of COVID-19 develops, several changes to the PlayPark operations are in place to ensure the PlayPark Saya gets to its gaming community. Some delays may occur such as Ticketing, and prize awarding.

PlayPark wants to thank the community for the constant support. News and activities will continue to be shared. Expect an even greater presence within the PlayPark games. Read more about it here.


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