PlayID/Facebook ID Account PlayID/Facebook ID Wallet

I received an error message while trying to top-up @Cash into my PlayID/Facebook ID.
If you are receiving a server-side error message, please try to top-up again at a later time. The website may be experiencing temporary technical issues.

Help! I can’t top up my prepaid card into my PlayID/Facebook ID!
Please make sure that all alphanumerical characters have been entered exactly as shown on the prepaid card (CAPS sensitive).

If you are receiving other error messages, please scan the back portion of the prepaid card showing the serial number and security code, and email it to us at with the following:

1. A scanned copy of the purchase receipt.
2. Registered email address of your account. (Please indicate the account type: PlayID or Facebook ID)

I purchased @Cash through Kiosk (SAM, iNET, AXS, etc) but did not receive the codes. What should I do?
Please email to us at with the following:

1. A scanned copy of the purchase receipt.
2. Registered email address of your account. (Please indicate the account type: PlayID or Facebook ID)

I haven’t received my @Cash codes from Maxis (Hotlink SMS purchase).
For further assistance, you may contact us via Live Chat or iBox, and provide the amount, date and time of purchase, as well as the mobile number used to purchase the @Cash.

I topped up @Cash into my PlayID/Facebook ID, but I don’t see it in my game’s Cash Shop, why?
Please ensure that you have converted your @Cash into Game Cash/Point for your selected game. You may do so by clicking on the “Manage Wallet” tab in the account summary page.

Do refer to the Game Cash Conversion guide located here if you require more details.

I have been billed for @Cash purchases which I did not make by my Telco provider.
This is a dispute between your Telco service provider and yourself. Please proceed on to make an official police report as this involves monetary issue and is considered as a criminal offence of misappropriating others property.

I have topped-up @Cash to my PlayID/Facebook ID, but when I try to convert to my game account, it tells me that I do not have enough Cash/Point to proceed.
Please send a report to us via iBox with supporting screenshots of the error for further assistance.

Help! I accidentally top up @Cash for the wrong Wallet! I wanted to top up for my PlayFPS Wallet, not PlayID/Facebook ID!
All Game Cash conversions are final and non-reversible. Therefore, please ensure that you have chose the correct wallet before proceeding with the conversion.

How do I purchase @Cash using my credit card?
For the time being, credit card charging is unavailable for @Cash purchases.

You may, however, charge @Cash via the following online resellers, which allows you to transact using credit card.


Or click here for a full listing of the various charging methods available.

Please also note the following requirement in order for your PlayID / Facebook ID to be able to transact via online payment modes.

For PlayID users:
1. Your PlayID needs to be in verified status for more than 14 days.

For Facebook ID users:
1. Your Facebook ID will be verified upon your first time login to the account summary page.
2. Facebook ID needs to be in verified status for more than 14 days.

Can I top-up my Thailand Prepaid Card / e-Pins into your PlayID / Facebook ID?
You will not be able to top-up directly using a Prepaid Card / ePins purchased from Thailand. However, you can convert the top-up codes / ePins into our localized serial number format before charging it into the PlayID / Facebook ID wallet.

Click here to find out how.

I have accidentally bought an item, can I refund or exchange or transfer it to my friend’s account?
Please note that it is stated in our Terms of Usage for @Cash and Cash Shop/Items that once purchased successfully, item bought cannot be refunded or exchanged or even transferred to another account.

Note that if the item is intended to be given to a friend, you should use the ‘Gift’ function and not the ‘Buy’ function as you can’t drop or trade cash items. Player should also note of possible lag issue and be patient for the item to be delivered to avoid unintentional repeat purchase.

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